A centralized console for agents and admins to manage human-to-human customer support interactions.

Role: Product Design Intern

Company: Saarthi.ai

Timeline: June 2022 – Sept 2022

Tools Used: Figma, User Flow Mapping

Link to Project : https://www.behance.net/gallery/177058595/Agent-Console

🔍 Problem:

Support agents lacked a streamlined interface to track, manage, and analyze customer interactions, leading to inefficiencies.

🎯 Goals:

• Separate dashboards for Agents and Admins.
• Enable real-time chat and call logs with history and feedback.
• Toggle status and user analytics for agents.

🧩 Key Features:

• Login-based role switching (Admin vs Agent)
• Feedback rating chart, active duration log, call/chat filtering system
• Real-time call interface design and status management system

📈 Outcome: